Pannovate

Customer Support

Delivering Excellence in Customer Care​

Customer support is the cornerstone of a positive user experience, and Pannovate's 1st and 2nd Level Customer Support Service is designed to ensure that your customers receive the best-in-class care they deserve. Whether it's operational or technical support, our fully managed service provides seamless, efficient, and responsive assistance, ensuring that every interaction with your brand is smooth and professional.​

What Pannovate's Customer Support Service Offers

1st level support
Pannovate’s 1st level support ensures that your customers receive fast and accurate help with common inquiries, including card and account management, blocking cards, reporting lost or stolen cards, and basic troubleshooting using Pannovate’s award-winning admin portal, BankVault. Our 24/7 service option guarantees that critical issues are resolved at any time of day, maintaining your brand’s reputation for reliability.​
1st level support

1st level support

Comprehensive Customer Care​

1st level support provides swift assistance for common inquiries utilising our award-winning BankVault portal

2nd level support
With our 2nd level support, Pannovate handles more complex technical and operational issues in-house. Our support team is equipped to assist customers with escalated cases, managing complex inquiries such as raising chargebacks, initiating the reversal of funds, and resolving in-depth account issues through our proprietary BankVault admin centre.​​

2nd level support

Advanced Technical and Operational Support​

2nd level support

Our trusted third-party providers work closely with Pannovate to deliver personalised, omnichannel customer support. From handling inquiries to resolving technical issues, Pannovate guarantees a 24/7 support window for time-sensitive matters like lost or stolen cards, ensuring your customers always have the assistance they need, exactly when they need it.

Omnichannel Experience​
Whether it’s via phone, email, Pannovate’s LiveChat, or social media, customers can interact with your support team through the channel of their choice, ensuring a seamless and personalised experience across all platforms.​

Omnichannel Experience​

Support
Call
Notification
Email
Multi-Language Support​
Pannovate’s 1st level support ensures that your customers receive fast and accurate help with common inquiries, including card and account management, blocking cards, reporting lost or stolen cards, and basic troubleshooting using Pannovate’s award winning admin portal, BankVault. Our 24/7 service option guarantees that critical issues are resolved any time of day, maintaining your brand’s reputation for reliability.​

Multi-Language Support​

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Flexible Support Hours​
Pannovate’s Customer Support Service can be tailored to your business’s specific needs. We offer flexible support windows that can cover standard business hours or 24/7 availability for time-sensitive services like reporting lost or stolen cards. Support schedules are customised during the service specification phase to align with your business operations.
Flexible Support Hours

24/7 Support

Call Center

Flexible Support Hours​

We offer flexible support windows that can cover standard business hours or 24/7 availability.

Phone with support interface

Pannovate's 1st and 2nd Level Customer Support Service offers a fully managed solution to ensure your customers receive the care and attention they deserve. With our flexible service options, trusted partner network, and integrated BankVault admin centre, we deliver a seamless support experience that enhances customer satisfaction and boosts operational efficiency.

Contact us to learn how Pannovate's Customer Support Service can improve your customer care strategy and elevate your brand. Our team is ready to provide a tailored solution that fits your business needs.