Trusted Novus Bank
Enabling legacy infrastructures to innovate
Summary
Trusted Novus Bank (TN Bank) sought to enhance their customer-facing experience by delivering a seamless digital, real-time solution while integrating with complex legacy systems. They needed to unify their accounts and card services to provide a consistent user experience across a broad customer base. Pannovate enabled TN Bank to create a seamless system where users could easily manage payments and transfers with real-time account visibility, proving that even financial institutions with legacy technology can successfully compete by delivering exceptional digital experiences.
About Trusted Novus Bank
Trusted Novus Bank (TN Bank) was founded 165 years ago as A.L. Galliano Bankers Ltd. by Antonio Luis Galliano, a Genoese immigrant who made Gibraltar his home. This makes Trusted Novus Bank the oldest established bank in Gibraltar. Following its separation from Jyske Bank in 2019, Trusted Novus Bank relaunched with a new brand and fresh ownership, albeit retaining dependencies on legacy infrastructure and the core banking platform from its predecessor.
The challenge
TN Bank faced the challenge of delivering an exceptional customer experience while operating on two complex legacy platforms. These platforms split different elements of a single customer account, complicating the user experience. The bank sought a unified digital solution that would provide a seamless view across all accounts, personal, joint, business, lending, and credit card within one platform. Pannovate recognized this as a significant challenge due to the intricate technical architecture but aimed to create a streamlined, all-in-one user experience for TN Bank's customers.
Innovation to solve a complex challenge.
The solution
The TN Bank solution aimed to provide businesses full visibility and control over their liquidity and available cash, while offering responsible lending at the point of need. By optimizing real-time data exchange, the solution helped clients reduce costs and manage expenses more effectively. With multiple stakeholders involved such as core banking, payments, and card manufacturing, Pannovate acted as the 'prime provider,' managing the project through all stages from prototype to production. They created a digital bridge over TN Bank's legacy platform to enable real-time processing and a seamless user experience. The project was completed in nine months, and Pannovate can now support similar banks with digital transformation needs.
Results
For Trusted Novus Bank, this marks the first time a bank offers a comprehensive view of liquidity and cash positions across both business and personal financial portfolios, along with lending options at the point of need an industry first. With SMEs making up 99% of UK businesses, the bank's solution provides small business owners with valuable access and visibility across their total cash positions. TN Bank now has robust digital processes and a seamless customer experience, positioning it for significant growth in the SME and private banking sectors.
Case Study
Enabling legacy infrastructures to innovate
