One Pay
Serving niche markets
Summary
For over 13 years, OnePay has supported UK recruitment agencies, farms, and employers by providing a secure way to pay wages to seasonal or temporary workers without traditional UK bank accounts. These workers play a crucial role in the economy but often lack identification and formal documents, leaving them vulnerable to exploitation. To address this, OnePay aimed to create a payments platform tailored to this underserved group, offering quick onboarding and secure wage payments. The platform needed to accommodate diverse user interfaces, from smartphones to basic feature phones, and support multiple languages.
The challenge
Seasonal and temporary workers play a vital role in the UK economy, but many arrive without identification or a UK bank account. While they may have the legal right to work, the lack of formal documents leaves them vulnerable. Some employers may turn them away, while others suggest using another person's bank account, which can lead to complications. In some cases, workers are paid by cheque, which they often cannot cash without a bank account, leaving them to rely on third parties who may exploit them financially. This exposes them to significant risks and exploitation.
Revolutionizing Wage Access
The solution
Pannovate's BaaS and orchestration layer empowers clients to differentiate in core banking through its cutting-edge technology, deployable via public, private hosting, or SaaS models. With 47 fully integrated partnerships, including processors, KYC providers, and BIN sponsors, Pannovate is equipped to tackle complex challenges for major regulated entities handling large transaction volumes.
OnePay operates within a complex ecosystem involving recruitment agencies, government departments, and various customers, requiring seamless integration to succeed. Before working with Pannovate, OnePay faced delays and costs from unsuccessful partnerships with three fintech providers. Pannovate stepped in, expanding its technology to meet OnePay's needs, including integrating with their unique back-office system, which holds extensive transaction data. By evolving its middleware layer, Pannovate connected all key systems OnePay, card issuers, and processors. Founder Lee Hartley praised Pannovate's tech flexibility and low-cost entry, which enhanced OnePay's ability to serve financially excluded individuals through a user-friendly platform.
Results
Pannovate's agnostic integration allowed OnePay to create a tailored payments ecosystem, delivering key benefits like fast 16-week deployment, secure multilingual onboarding, and a well-designed mobile app for various user profiles. The robust infrastructure supports high onboarding rates, while an analytics suite offers real-time insights for full control. OnePay provides workers with multiple ways to manage their money 24/7, even without modern technology. By partnering with Pannovate, OnePay now offers vulnerable workers a seamless, accessible, and fair financial experience in the UK.
Case Study
Serving niche markets
